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We’ve experienced some challenges this past May, although the campaign still noted some favourable metrics. User visits saw another rise by 11.7%, with a high overall trend. 33% of all site visitors arrived through organic (SEO) channels, and they spent a significant amount of time on the website. Our Facebook ads saw some positive metrics, with Clicks and Click Through Rate, as well as Impressions, all going up. We also did see 127 link clicks from people interested in your services. In June we will optimise our campaign based on Contact Form submissions and calls. We will also optimise Retargeting Ads. For Google Ads, we cannot track booking conversions since they’re all recorded as direct site visits. We did, however, see a 39.95% decrease in conversion rate. We spoke with the Technical Support team of Google in May to address this issue, and also adjusted keyword bids. For June, we will observe our Google Ads optimisations and update the negative keywords list.

Facebook Analysis

  • 1.00% CTR
  • 628 Clicks
  • 20,896 Reach
  • May has been challenging for the Facebook Ads campaign. There was a 22.19% increase in Impressions and 5.76% increase in CTR but considerable decline in other metrics.
  • However, there were 127 link clicks from people interested in your service that were redirected to your website. There were also 2 post saves which show interest in your service and can be reached out again using the retargeting ads. The third party booking platform Centaur Software confirmed that they do not offer integration of Facebook Pixel. Although we have set up the tracking in Google Analytics and recorded 28 successful bookings in May, without the Facebook Pixel installed in the booking website we cannot test nor track booking conversions that came from Facebook Ad impressions.

    The plan for June is to revisit the tone of the ads considering we cannot install Facebook Pixel code in the booking software. We will optimise the campaign based on Contact Form submissions and calls in the ad copy. We will also optimise the Retargeting ad set so we can reach back to people who showed interest in the ads before but did not become leads.

    Google Ads Analysis

  • 1 Conversion
  • 199 Clicks
  • 8.32% CTR
  • 0.50% Conversion Rate
  • May has been challenging for the Google Ads campaign, as we are still unable to attribute booking conversions for Google Ads as all are being recorded as direct website visits to the third-party booking software. We also observed a 19.08% increase in cost per click and 39.95% decrease in conversion rate.
  • For May, we arranged a meeting with Google Ads’ Technical Support team with the aim to resolve the issue of tracking bookings and properly attribute those that came from clicking through the ads.
  • On another note, we also adjusted keyword bids and added competitor search terms that took up the budget without getting conversions in the negative keyword list.
  • The plan for June is to observe the effect of the changes implemented as guided by the Google Ads Technical Support team. We will also continue to update the negative keywords list to avoid wastes due to irrelevant, low intent and competitor searches