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MindCare Mental Health Services – May 2023 Monthly Report

Manager Analysis

May showcased a remarkable upward trend in the Google Ads Paid account. The campaign achieved a significant increase in conversions, rising from 6 in April to 16 this month. To maintain relevancy in search volume, the team diligently updated the negative keywords list, excluding bulk billing, psychiatry, specific psychologist names, and other irrelevant search terms. Looking ahead to June, the plan is to continue refining the negative keywords list to enhance the campaign’s effectiveness and ensure alignment with user intent.

May witnessed a remarkable upward trend in the Facebook Ads retargeting campaign, which commenced in the second week of April. The campaign successfully reached 7,166 unique users, garnering positive engagement with 21 post reactions, 2 comments, 6 post saves, 8 shares, and 91 link clicks leading to the landing page. These engagements signify a clear interest in the service following exposure to the ads, particularly link clicks that provided the opportunity to submit a contact form and comments which facilitated client inquiries. In May, the team addressed the glitch causing poor image cropping for Facebook/Instagram Reels/Stories. Moving into June, the focus will be on optimising ad delivery to retarget high-intent users who visited the website but did not submit a lead form.

The SEO campaign achieved favourable results in May, with 6 keywords ranking in the top three positions and an additional 13 keywords securing positions within the top four to ten on the first page of search results. Notably, keywords such as ‘telehealth psychologist Kawana,’ ‘telehealth psychologist Caboolture,’ and ‘positive behavior support Gympie’ secured prominent positions. The campaign prioritised off-page optimisation strategies, particularly employing a local citations strategy to enhance the website’s visibility, credibility, and Google presence through reputable backlinks. Moving forward into June, the SEO efforts will focus on on-page optimisation, with specific attention given to the keyword ‘NDIS psychologist Brisbane’ to bolster its ranking and gain a competitive edge in Google search results.

Google Ads Analysis (Grant Account)

  • 6.25% CTR
  • 172 Clicks
  • $7.73 Avg. CPC
  • 2 Conversion
  • In May, the campaign received leads through Contact Form submissions in the Psychology and Assessments campaign. The CTR also recovered from 4.61% to 6.25% from April to May, respectively. This is once again above the minimum required CTR for the Ad Grant account.
  • For May, we put specific psychologist names, as well as psychiatry and bulk billing related terms to the negative keywords list.
  • With that being said, the plan for June is to continue updating the negative keywords list to avoid irrelevant, low intent and competitor searches. We will also monitor the ad clicks closely since the average cost per click increased slightly. Finally, we will complete the G2 Financial Services verification for the Ad Grant account to prevent limitations in the ad delivery.
  • Google Ads Analysis (Paid Account)

  • 16 Conversions
  • 8.27% CTR
  • 228 Clicks
  • $2.37 Avg. CPC
  • May saw a remarkable upward trend in the Google Ads Paid account. The conversions increased significantly from 6 in April to 16 this month.
  • For the month, we put bulk billing, psychiatry, specific psychologist names, and other irrelevant search terms in the negative keywords list.
  • With that being said, the plan for June is to continue updating the negative keywords list to maintain relevance in the search volume.
  • SEO Analysis

  • 6 keywords ranking in top 3 (first page) results
  • 13 keywords ranking in top 4-10 (first page) results
  • Keyword ‘telehealth psychologist Kawana’ is ranking in the 1st position (first page).
  • Keyword ‘telehealth psychologist Caboolture’ is ranking in the 2nd position (first page).
  • Keyword ‘positive behaviour support Gympie’ is ranking in the 3rd position (first page).
  • Keyword ‘positive behaviour support Sunshine Coast’ is ranking in the 5th position (first page).
  • Keyword ‘telehealth psychologist Baringa’ is ranking in the 7th position (first page).
  • In May, the SEO campaign focused on off-page optimisation using local citations strategy to improve the site’s visibility, credibility, and Google presence by providing reputable backlinks to the site.
  • Through June, the SEO on-page optimisation will focus on the keyword ‘NDIS psychologist Brisbane’ as it has significant monthly searches and has yet to gain a strong footing in the rankings. The goal is to gain a better competitive edge for this keyword and bring it closer to the #1 position in Google search results.
  • Facebook Analysis

  • 4 Conversions (Contact Form Submissions)
  • 0.48% CTR
  • 91 Link Clicks
  • 7,166 Reach
  • May saw a remarkable upward trend for the Facebook Ads retargeting campaign, which went live in the second week of April. It reached 7,166 unique users who engaged with the ads through 21 post reactions, 2 comments, 6 post saves, 8 shares, and 91 link clicks (redirects to the landing page). These engagements show clear signs of interest in the service after seeing the ads, especially link clicks where the users had the option to submit a contact form and comments which can be an avenue for client enquiries.
  • For May, we fixed the poor image cropping for the Facebook/Instagram Reels/Stories due to a glitch.
  • As we enter June, we will continue optimising ad delivery to retarget more high intent users that visited the website but did not submit a lead form.
  • MindCare Mental Health Services – April 2023 Monthly Report

    Manager Analysis

    In April, the Google Ads Paid account showed a stable trend with 83 clicks and a 7.09% CTR. The average CPC was $2.47. The campaign went live again on April 12th, providing more opportunities for conversions throughout the full month. This led to a slight increase in conversions, from 5 in March to 6 in April. To maintain relevance in the search volume, irrelevant search terms were put in the negative keywords list, including bulk billing, psychiatry, specific psychologist names, and others. For May, the plan is to continue updating the negative keywords list.

    April marked the first month of the Facebook Ads retargeting campaign, which went live in the second week of the month. The campaign reached 1,906 unique users and resulted in 29 link clicks, 7 post reactions, 1 post save, and 1 share. The 0.39% CTR demonstrated user engagement and interest in the service after seeing the ads, especially link clicks that redirected users to the landing page. To improve user experience, music and image enhancements were added automatically to eligible ads. As the campaign continues into May, the focus will be on optimising ad delivery to reach users who visited the website but did not submit a lead form.

    For SEO, the website ranked in the top 3 results for four keywords and in the top 4-10 results for 16 keywords, including “telehealth psychologist Caboolture” in the 1st position, “positive behaviour support Gympie” in the 3rd position, and “positive behaviour support Sunshine Coast” in the 6th position. On-page optimisation efforts focused on the keywords “NDIS psychologist” and “positive behaviour support,” with expected improvements in their rankings. In May, the SEO campaign will shift its focus to off-page optimisation to gain local citations, improving the site’s Google presence and local search result ranking.

    Google Ads Analysis (Grant Account)

  • 4.61% CTR
  • 77 Clicks
  • $5.64 Avg. CPC
  • 1 Conversion
  • In April, the campaign gained a conversion through Contact Form submission in the Psychology and Assessments campaign. However, the CTR dropped slightly below the minimum 5.00% requirements.
  • For April, we put specific psychologist names, as well as psychiatry, and bulk billing related terms to the negative keywords list.
  • With that being said, the plan for May is to continue updating the negative keywords list to avoid irrelevant, low intent and competitor searches. This will improve the CTR to above the minimum requirement. We will also further refine the keywords and the ads to maintain relevance and match the search trends that are closer to a conversion. Finally, we will complete the G2 Financial Services verification for the Ad Grant account to prevent limitations in the ad delivery.
  • Google Ads Analysis (Paid Account)

  • 6 Conversions
  • 7.09% CTR
  • 83 Clicks
  • $2.47 Avg. CPC
  • April saw a stable trend in the Google Ads Paid account. The conversions increased slightly from 5 in March to 6 this month.
  • The campaign just recently went live again on the 12th of April, meaning it can have more opportunities for conversions for a full month.
  • For April, we put bulk billing, psychiatry, specific psychologist names, and other irrelevant search terms in the negative keywords list.
  • With that being said, the plan for May is to continue updating the negative keywords list to maintain relevance in the search volume.
  • SEO Analysis

  • 4 keywords ranking in top 3 (first page) results
  • 16 keywords ranking in top 4-10 (first page) results
  • Keyword ‘telehealth psychologist Caboolture’ is ranking in the 1st position (first page).
  • Keyword ‘positive behaviour support Gympie’ is ranking in the 3rd position (first page).
  • Keyword ‘positive behaviour support Sunshine Coast’ is ranking in the 6th position (first page).
  • Keyword ‘telehealth psychologist Baringa’ is ranking in the 6th position (first page).
  • In April, on-page optimisation focused on the keywords ‘NDIS psychologist’ and ‘positive behaviour support’. Their rankings can be expected to improve in the coming weeks.
  • Through May, the SEO campaign will focus on off-page optimisation to gain local citations that will help to improve the site’s Google presence and ranking in the local search results.
  • Facebook Analysis

  • 0.39% CTR
  • 29 Link Clicks
  • 1,906 Reach
  • April marks the first month for the Facebook Ads retargeting campaign, which went live on the second week of the month. It reached 1,906 unique users who engaged with the ads through 7 post reactions, 1 post save, 1 share, and 29 link clicks (redirects to the landing page). These engagements show clear signs of interest in the service after seeing the ads, especially link clicks where the users had the option to submit a contact form.
  • For April, we implemented automatically adding music and image enhancements to eligible ads, which improve user experience.
  • As we enter May, we will continue optimising ad delivery to reach out to users that visited the website but did not submit a lead form.